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Your personal information will be processed in order to support your experience of using the website, to manage access to your account and in any other way described in our privacy policy on the page.

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Hortulus OÜ has undertaken to protect the privacy of its customers. The company's activities on the Internet are in accordance with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia.

PROCESSING OF PERSONAL DATA

Hortulus OÜ (registry code 10258627) is the personal data controller of the online store Hortulus.ee, located in Harju county, Tallinn, Kesklinna district, Pärnu maantee 368, 11612, phone +372 672 6820 and email address hortulus@hortulus.ee. Hortulus OÜ transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS

WHAT PERSONAL DATA ARE PROCESSED

  • name, phone number and email address
  • the delivery address of the goods
  • Bank account number
  • cost of goods and services and data related to payments (purchase history)
  • customer support details

FOR WHAT PURPOSE PERSONAL DATA IS PROCESSED

Hortulus OÜ is the responsible processor of personal data.

Personal data is used to manage customer orders and deliver goods.

Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to return payments to the customer.

Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).

The online store user's IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.

LEGAL BASIS

Personal data is processed for the purpose of fulfilling the contract concluded with the customer.

Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).

RECIPIENTS TO WHOM PERSONAL DATA IS TRANSMITTED

Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.

The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer's address is also transmitted in addition to the contact details.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

SECURITY AND DATA ACCESS

Personal data is stored on Elkdata OÜ's servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that have joined the Privacy Shield framework.

Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.

The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.

Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) is carried out on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

ACCESSING AND CORRECTING PERSONAL DATA

Personal data can be consulted and corrections can be made in the user profile of the online store. If the purchase has been made without a user account, you can consult the personal data via customer support.

WITHDRAWAL OF CONSENT

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

STORAGE

Upon closing the customer account of the online store, personal data will be deleted, except in cases where it is necessary to keep such data for accounting purposes or to resolve consumer disputes.

If a purchase is made in the online store without a customer account, the purchase history is stored for three years.

In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.

The personal data required for accounting purposes shall be kept for seven years.

DELETE

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure shall be specified.

TRANSFER

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of personal information that is subject to transfer.

SOLVING ARGUMENTS

Disputes related to the processing of personal data are resolved through customer support via e-mail hortulus@hortulus.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).